Table of Contents
When You'll Receive the Email
You should receive an email from us with your VPS information as soon as you pay. The only exception is if there is an issue with your payment or order.
Email Contains
Your VPS information email will include:
- VPS IP address
- Root password (or administrator password for Windows)
- SolusVM control panel login URL
- SolusVM username and password
- Server location
- Plan details
If You Don't Receive the Email
Check Your Spam/Junk Folder
The email might have been filtered as spam. Look for emails from:
- • noreply@ramnode.com
- • support@ramnode.com
Verify Your Email Address
Make sure the email address in your Client Area account is correct and that you can receive emails at that address.
Check Payment Status
Log into the Client Area and verify that your payment was completed successfully. If the payment is pending or failed, the VPS won't be provisioned.
View in Client Area
Even if you didn't receive the email, you can always find your VPS information in the Client Area:
- 1. Log into Client Area
- 2. Go to Services → My Services
- 3. Click on your VPS service
- 4. Look for "Welcome Email" or view SolusVM details
Resending the Email
You can request the welcome email to be resent:
- 1Log into the Client Area
- 2Navigate to your VPS service
- 3Look for a "Resend Welcome Email" button or link
Still Having Issues?
If you still can't find your VPS information after checking all of the above, please open a support ticket. Include:
- Your order/invoice number
- The email address associated with your account
- Any error messages you received